I want you to be pleased with your purchase.  If for any reason you are not completely satisfied, you may exchange your purchase by contacting me at gems@jbexclusives.com Include your receipt/order number and reason for exchangein your e-mail correspondence. All custom orders are not exchangeable.

I am not responsible for packages returned to me.  Please note that return merchandise must be received within 15 days from the date of your order for you to receive exchange for the amount of purchase (less shipping and handling, if applicable). I am not responsible for items lost or damaged in transit, therefore I recommend you insure your return package.   

For your protection, retain a copy of the original receipt. Pack the merchandise using the original mailer enclosing the original merchandise receipt in the shipment.